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Please Note

Our replies are sent via USPS with standard postage, to date with a very high delivery success rate (~98%). But things do sometimes get delayed, and occasionally lost.

Reply letters typically go into the mail a day or two after the move is submitted (occasionally longer if a Sunday or postal holiday is in the mix), and we do keep track of the date they are mailed. However, once they leave our mailbox we have very little control over the arrival date. Generally speaking, delivery time is 2-4 days, though 5, 6 and even a full week is not unheard of.

If you've made a move and feel as if it should have arrived already (either based on previous moves or simply a longer-than expected wait), by all means let us know. If a full week (or more!) has elapsed, we're happy to send a replacement.

PS. if you are having ongoing issues with missing deliveries, we highly suggest you contact your local post office, or speak to your carrier.